Alternative Dispute Resolution

Alternative Dispute Resolution

We care about the service we offer.

We’re not perfect. To help anyone who wants to make a complaint about what we do or how we do it, we have a Complaints Procedure that ensures issues are handled in an efficient, transparent and fair way.

However if you do not agree with how we apply licences to your business, with our fees, or with any of our services, you can refer the matter to our convenient and independent dispute resolution process. Disputes may relate to the terms of the licence, whether a licence is required at all, or how much music is being played on your premises.

Visit the independent dispute resolution process website for all resolution pathways.

The resolution pathways are designed to assist parties to resolve disputes or to ensure an independent determination of issues where appropriate. The pathways are available for disputes involving music creators and/or music customers. 

The resolution pathways service provides: 

· An independent, trained resolution facilitator to match the pathway and the problem. 

· A pool of skilled, trained resolvers. 

For more information, visit the resolution pathways website. Alternatively you can contact the independent Resolution Facilitator, Shirli Kirschner, directly: | 0411 380 380